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If you're having problems accessing your account, please drop us an email or give us a call and we'll be happy to get you back on track.

If you'd like your account deleted, simply submit a request via our contact form. Under UK GDPR you have the right to request the removal of your personal data, however UK private pharmacies must retain certain health and dispensing data in line with regulated industry standards.

Yes, absolutely. Your data is completely private and encrypted, and we are fully GDPR compliant.

You can unsubscribe at any time using the link at the bottom of any of our emails. Alternatively, drop us a message via the contact form on the website and we'll sort it for you.

If you're travelling with your medication, you may need a letter from our clinical team confirming your prescription, especially if travelling overseas. Rules vary by destination, so check ahead with the country's embassy website. Keep medication in its original packaging and only take the amount you need. Submit a request via our contact form and we'll help arrange the right documentation.

If your travel insurance provider requires documentation confirming your prescription, we can help. Submit a request via our contact form and we'll provide the appropriate paperwork. Give yourself a little lead time before your trip so there's no rush.