Consultation
Your assessment
Do I need to speak to one of the clinical team when I place an order?
Not necessarily. Your safety and wellbeing are always at the forefront of our prescribing. You may be called if the clinicians need additional information, and on occasion, where prescribing guidelines require it, you'll be sent a link to book a 10-minute consultation. These consultations are included in the cost of the medication and are a great opportunity to ask any questions.
How long does approval take?
Once you complete the online consultation, your order is reviewed by one of our specialist clinicians. Please allow 48 working hours for approval, although it is often faster. If we need any additional information, we'll be in touch by email or via your account area.
Can I speak to a clinician at any time?
Yes. Our clinicians are here for you throughout your journey, not just at the start. You can request a clinician chat at any time through the support section of the website or your account area. Please note, we are not an emergency medical service: call 111 or 999 or visit your local A&E for urgent medical needs.
Still have questions? Message the care team