Delivery

We deliver across the UK including Northern Ireland. We do not deliver to the Channel Islands (Jersey or Guernsey) or the Isle of Man. Due to GPhC and MHRA regulatory requirements, we are unable to ship internationally.

Shipping is a flat rate of £5 for a 24-hour next-day delivery. You are not required to sign for medication, and we offer flexible delivery options so you can easily receive your products.

Your order arrives in a plain brown box with no large logos, branding or labels, nothing to indicate the contents or who it is from. Medication is shipped with ice packs and wool packaging to regulate temperature and protect it.

Once clinically approved, we endeavour to dispatch within 48 working hours. You'll receive a dispatch confirmation from DPD or Royal Mail with a tracking number. Orders are sent next-day, and you can leave your parcel in a safe place, with a neighbour, or in a DPD locker. We only dispatch Monday to Friday and do not ship on Bank Holidays.

Your medication arrives with everything you need to get started. Injectable treatments come with needles and alcohol wipes, are shipped with ice packs to keep them cool, and are secured within wool packaging to regulate temperature and protect the medication.

Wegovy: from April 2026, the MHRA updated the Wegovy licence to state that it can be transported at temperatures of up to 30°C for 48 hours.

Mounjaro: all orders include at least 2 ice packs and are sent in temperature-regulating wool packaging inside a cardboard box, so it is unlikely the medication would arrive warm, and it is normal for ice packs to thaw in transit. Each pen is safe to use for 30 days if kept below 30°C and the liquid should be clear. If you are concerned, please contact us and we'll advise.

Yes. When your order has been fulfilled we'll email you a shipping notification and tracking link, usually with a delivery timeframe and alternative delivery options if you're not home.

Log into your account to update your address, or get in touch via our contact form before your order is dispatched. Update it in good time, as we cannot re-route an order once it's on its way.

Please get in touch via our contact form within 7 days of receipt and include a photo if you can. Any damage in transit is usually cosmetic and the medical items should be intact. Please do not dispose of the box until you have contacted us.