Orders
Order management
How do I place an order with Curate Health?
Access the medication you would like on the website and complete the relevant online consultation form. This is swiftly reviewed by the clinical team, and the order is either approved and a prescription dispensed to our pharmacy, or the clinicians will be in touch if they require further information. We endeavour to review all orders within 48 working hours.
What forms of photo ID do you accept?
We accept most common forms of ID including passport, driving licence, UK resident's permit, student photo card, and bus or train pass with a photo.
Why have I been rejected?
We know this isn't easy to hear and we're sorry if you have been left disappointed. Every order is reviewed by one of our specialist clinicians, and on occasion, where the medication isn't considered safe or suitable based on the information provided, we will let you know that we are unable to supply it to you. This decision is always made with your health, safety and wellbeing in mind. If you'd like to understand more, get in touch via our contact form.
How do I check the status of my order?
You can check the status of your orders within the account area. You can also order your next dose and access your shipping tracking link, among other things, from your account.
Can I see my order history?
Yes. All orders from Curate Health are listed in your account area. If you require a copy of your prescription, please contact us and we'll be happy to send this to you.
How do I cancel my order?
Please email us via the website and we'll be happy to assist. Please note that orders are sometimes subject to cancellation fees, which will be explained to you and are also visible on our website.
Still have questions? Message the care team